05Artificial Intelligence
Automated Call Handling and AI Voice Agents
XAYA's automated call-handling solutions are designed to help businesses manage incoming and, where appropriate, outgoing calls using configurable voice automation.
A
AI phone receptionist
- Answer incoming calls.
- Provide business hours and location information.
- Answer approved frequently asked questions.
- Identify the reason for a call.
- Collect customer contact details.
- Route calls to the appropriate department.
- Transfer calls to human staff when needed.
B
Appointment and booking calls
- Assist with appointment requests.
- Check availability through connected booking systems.
- Confirm, reschedule, or cancel appointments when authorized.
- Send appointment confirmations.
- Provide reminders through supported channels.
C
Lead generation and follow-up calls
- Respond to new inquiries.
- Contact customers who have requested a callback.
- Qualify prospective customers using approved questions.
- Record call outcomes.
- Create follow-up tasks for sales teams.
D
Enterprise voice automation
- Department-specific call routing.
- Integration with CRM and customer support platforms.
- Call summaries and structured notes.
- Escalation rules.
- Multilingual voice experiences, subject to language and provider support.
- Reporting on call volume and outcomes.
E
Call quality and control
- Configurable scripts and conversation rules.
- Human handoff.
- Call logging where legally permitted.
- Consent and disclosure workflows.
- Monitoring of failed or incomplete interactions.
Ideal clients
Clinics, restaurants, property agencies, hotels, customer support teams, professional service providers, and businesses receiving substantial numbers of calls.
Good to know
Automated calling must be configured to comply with applicable telemarketing, privacy, recording, and consent requirements.
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